Last updated: 25 February 2026
This Cookie Policy explains how ZenFlowPro Ltd ("we", "us", "our") uses cookies and similar storage technologies on our platform at zenflowpro.co.uk and through our embeddable chat widget deployed on client websites.
ZenFlowPro Ltd is a company registered in England and Wales. For any questions about this policy, please contact us at ing.petr.ivan@zenflowpro.co.uk.
Cookies are small text files stored on your device by your web browser when you visit a website. They are widely used to make websites work efficiently and to provide information to site operators.
In addition to traditional cookies, modern web applications may use sessionStorage and localStorage — browser-based storage mechanisms that allow websites to store data locally on your device. SessionStorage data is cleared when you close the browser tab; localStorage data persists until explicitly removed.
We do not use any third-party tracking cookies. There are no analytics trackers (such as Google Analytics), advertising pixels (such as Facebook Pixel), or any other third-party tracking technologies on our platform or widget.
All cookies and storage items listed below are strictly necessary for the operation of our service. Under the UK Privacy and Electronic Communications Regulations (PECR), strictly necessary cookies are exempt from the requirement to obtain user consent.
| Name | Type | Purpose | Expiry | Strictly Necessary |
|---|---|---|---|---|
admin_token |
HTTP cookie (httpOnly) | Authenticates administrator sessions on the ZenFlowPro management platform. This cookie is essential for secure access to the admin dashboard and cannot be disabled without breaking admin functionality. | 4 hours | Yes |
zfp_consent_{clientId} |
sessionStorage | Records whether the user has acknowledged the pre-chat consent notice within the current browser tab. Ensures the consent prompt is not shown repeatedly during the same session. | Browser tab close | Yes |
osmicka_session_{clientId} |
sessionStorage | Maintains the authentication state for bundled assistant sessions. Required for the chat widget to function correctly within the current browser tab. | Browser tab close | Yes |
zfp_recordings_{clientId} |
localStorage | Temporarily caches audio recordings created through the voice input feature. Data is stored locally on the user's device to prevent loss during network interruptions. | 90 days | Yes |
zfp_chat_history_{clientId} |
localStorage | Caches recent chat messages locally so that conversation context is preserved if the user navigates away and returns. Data remains on the user's device only. | Persistent (until cleared) | Yes |
The {clientId} placeholder in the names above is replaced with the unique
identifier of the specific client whose website you are visiting. This ensures that data
from different client deployments does not overlap.
We do not set any third-party cookies. Our platform does not include any external analytics, advertising, or social media tracking scripts. No data is shared with third parties through cookie-based mechanisms.
Because all of our cookies and storage items are strictly necessary for the service to function, disabling them may prevent the platform or chat widget from working correctly. However, you can manage them through your browser settings:
Common browser documentation for managing cookies:
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page indicates when the policy was most recently revised.
If you have any questions about our use of cookies or this policy, please contact us: